ITIL 4, la esperada versión de ITIL está al caer para el primer trimestre de 2019. Recogiendo los nuevos retos y prácticas que han ido surgiendo en la industria de TI tales (DevOps, Agile o Lean) en los últimos años, la renovada formación ITIL 4 se abre paso en nuestro país ofrecida en exclusiva por ADEK, consultora de formación.
Buenas prácticas ITIL
ITIL contiene las mejores prácticas de Administración de Servicios de TI integradas bajo el enfoque de procesos, todos ellos orientados a brindar los servicios que el negocio requiere de TI. Hablar de ITIL es hablar de metodología, pero también de buenas prácticas y cultura corporativa. Aprender las mejores prácticas en una formación ITIL alienta el cambio cultural hacia la provisión de servicio, y sustenta la introducción de un sistema de administración de calidad basado en las series ISO 9000.
En particular:
- Mejora en la calidad del servicio entregado al cliente de acuerdo a sus necesidades específicas.
- Entrega de un servicio de soporte más confiable para el Negocio por parte de la organización de TI.
- Mejora en la satisfacción del cliente y del usuario final.
- Mejora en la flexibilidad de reacción para el negocio al contar con un mayor entendimiento entre el Negocio mismo y las áreas de TI
ITIL 4, como siempre, mejor que nunca
ITIL 4 es la mayor actualización de ITIL desde el año 2011.
Con este nuevo enfoque, ITIL consigue romper con la imagen de que está al rebufo de otras tendencias, y presentarse como el paraguas que las integra todas en un nuevo marco global de extremo a extremo, que abarca la entrega completa de productos y servicios, así como su interconexión, capaz incluso de conducir la estrategia de negocio a un nivel más amplio.
Prueba de que los cambios de la nueva versión poseen hondo calado es que afectan al actual sistema de certificación, en el que mantiene la esencia de 3 niveles principales (fundamentos, intermedios y expertos), pero no en los intermedios donde caminos diferentes llevan a certificaciones diferentes.
ADEK anuncia cursos de formación ITIL 4 en exclusiva para España
Las tecnologías de la información están permanentemente en el mundo de los negocios de hoy.
Con nuevos métodos de trabajo y prácticas emergentes, la formación ITIL 4 resulta esencial para la actualización no sólo de los profesionales ITSM, sino también para todos los que trabajan en el mundo de la transformación digital.
ADEK, consultora de formación, te la ofrece en exclusiva en nuestro país durante este primer trimestre.
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