El sector de la hostelería es uno de los que más trabajadores demanda en España, y sin embargo aún le queda un largo recorrido para su total profesionalización. Las necesidades concretas, con picos altos de mucho trabajo en ciertas temporadas del año, hace que en muchas ocasiones se contrate personal que no cuenta con todas las habilidades y competencias para ofrecer un servicio de calidad. ¿La respuesta evidente? Formación para empresas Palma de Mallorca
Competencias digitales
La revolución digital no se basa solo en la tecnología, sino también en la transformación de la cultura empresarial y de las propias competencias de los profesionales.
Los objetivos de las competencias digitales en el sector turístico pasan por:
- Desarrollar la capacidad de descubrir, conocer, comprender y anticipar los deseos y expectativas de cada turista.
- Manejar los novedosos sistemas de información que actualmente se ocupan de muchas de sus funciones: facturación, contabilidad, gestión de tesorería, gestión de stocks, contabilidad de costes, gestión de recursos humanos, nóminas, contabilidad presupuestaria y gestión de clientes y facilitan la toma de decisiones al aportar una utilidad a esta información.
Comunicación
Si en la actualidad el inglés es necesario para cualquier puesto de trabajo, en el sector turístico y hotelero es indispensable. Tener un buen dominio del idioma será casi lo primero que valoren los responsables de recursos humanos de la empresa. Hablar japonés, ruso, árabe o chino proporciona igualmente una gran ventaja al candidato: los ciudadanos de esos países no sólo escogen España como destino vacacional, sino también para hacer negocios, al menos en las grandes capitales. El resto de lenguas europeas también dan puntos, aunque si la persona está planteándose aprender un nuevo idioma los mencionados pueden abrirle muchas puertas profesionales.
Habilidades interpersonales
Estas habilidades resultan fundamentales en el desempeño efectivo de las diversas funciones que cualquier negocio o actividad relacionada con el turismo demanda:
- Influencia: Implementar tácticas de persuasión efectiva, el resultado será un cliente convencido pero también, complacido.
- Comunicación: Escuchar abiertamente y trasmitir mensajes convincentes.
- Manejo de conflictos: Manejar y resolver desacuerdos.
- Liderazgo: Inspirar y guiar a individuos o grupos.
- Catalizador de cambios: Iniciar o manejar los cambios.
- Establecer vínculos: Alimentar las relaciones instrumentales.
- Colaboración y cooperación: Trabajar con otros para alcanzar objetivos compartidos.
A partir de ahí, surge la ineludible necesidad de buscar las vías y medios necesarios para la capacitación en cursos de formación para empresas Palma de Mallorca desarrollados el propio puesto de trabajo que posibiliten aprendizaje y desarrollo exitoso de habilidades comunicativas en los trabajadores y directivos del sector turístico.
ADEK y su oferta de formación para empresas Palma de Mallorca
La hostelería y el turismo son sectores pujantes, pero en continua transformación que incorpora tecnologías e incorpora nuevas formas de organización y de gestión en un escenario cada vez más global y competitivo donde la cualificación del factor humano cobra una gran trascendencia.
De cara a estos retos, cabe destacar la importancia que han adquirido los programas de formación para empresas Palma de Mallorca planificados e impartidos por consultoras como ADEK, con cursos de formación destinados a fomentar el liderazgo individual o el trabajo eficaz en equipo, además de las habilidades y competencias personales necesarias para una relación exitosa con el turista, huésped o comensal.
Contacta con ADEK, consultora de formación.
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